Terms and Conditions

*True End of Lease Cleaning Terms and Conditions*

*1. Introduction*

Welcome to True End of Lease Cleaning! These Terms and Conditions govern your use of our services, including but not limited to cleaning services provided by True End of Lease Cleaning, as well as your interactions with our website and any associated platforms.

*2. Agreement to Terms*

By engaging with True End of Lease Cleaning services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please refrain from using our services.

*3. Service Description*

True End of Lease Cleaning provides professional cleaning services primarily focused on end-of-lease cleaning for residential and commercial properties in Melbourne. Our services include but are not limited to vacuuming, mopping, dusting, sanitizing, and other tasks necessary for a thorough clean.

*4. Booking Process*

To book our services, customers can contact True End of Lease Cleaning via our website, phone, or email. Upon booking confirmation, customers agree to provide accurate information regarding the property requiring cleaning, including size, location, and any specific requests.

*5. Pricing and Payment*

Pricing for True End of Lease Cleaning services is determined based on factors such as the size of the property, the scope of work, and any additional services requested by the customer. Payment is due upon completion of the cleaning service, and we accept various payment methods for the convenience of our customers.

*6. Cancellations and Rescheduling*

Customers may cancel or reschedule their cleaning appointment with True End of Lease Cleaning by providing reasonable notice. However, cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.

*7. Liability*

While True End of Lease Cleaning strives to provide high-quality services, we cannot be held liable for any damages to property or belongings that may occur during the cleaning process. Customers are encouraged to remove any valuable or fragile items from the cleaning area before our team arrives.

*8. Satisfaction Guarantee*

We are committed to customer satisfaction, and if you are not satisfied with the quality of our cleaning service, please contact us within 24 hours of the service completion, and we will make every effort to address your concerns.

*9. Privacy Policy*

True End of Lease Cleaning respects the privacy of our customers and adheres to strict privacy policies regarding the collection, use, and protection of personal information. We will not disclose any personal information to third parties without the consent of the customer, except as required by law.

*10. Modifications to Terms*

True End of Lease Cleaning reserves the right to modify these Terms and Conditions at any time without prior notice. It is the responsibility of the customer to review these terms periodically for any changes.

*11. Contact Information*

If you have any questions or concerns regarding these Terms and Conditions or our cleaning services, please contact True End of Lease Cleaning at [contact information].

Thank you for choosing True End of Lease Cleaning for your cleaning needs. We look forward to serving you!